Chris Broughton

Summary

IT Professional with extensive experience in the public sector. Expertise in desktop and server administration, automation, and written communications. Have assisted in deploying the technology and training users on major projects like the digital migration of the Minnesota and North Carolina court systems.

Skills

Technical

Operating Systems:

Windows 10/11, Mac OS Sequoia, Windows Server, Linux RedHat

Networking:

Structured cabling, Cisco Switches, DHCP, DNS, VLANs, Ethernet, Fiber, Cisco WAPs and WLC, POE, APC UPS, Cisco IP phones

Certifications:

CompTIA A+, Apple Certified Help Desk Specialist, Microsoft Azure Fundamentals

Applications:

Microsoft 365, OneDrive, Teams, Google Workspace, Apple iCloud, Adobe Creative Cloud

Management:

AWS, Azure, Hyper V, Meraki, JAMF, PaperCut, MDM, Ivanti ITSM

Compliance:

MECM/SCCM, Group Policy, PowerShell, WMI/CIM, SNMP

Security:

Cisco ISE, Cisco Any Connect, BitLocker, YubiKey, MS Authenticator, DUO MFA, Wireshark, Nagios, Syslog

Tools:

Visual Studio Code, Sysinternals, Notepad++, Markup, MS PowerApps, Co-Pilot, Claude

ROI Improvement:

Automation, standardization, performance monitoring, change management, process documentation

Management

Leadership:

Mentored, managed, and evaluated a team of IT technicians

Coordination:

Maintained communications and relationships across many different stake-holders, users, vendors, teams, and government organizations

Planning:

Managed change by continually maintaining technical and user documentation while supporting users during projects that affected their day-to-day duties

Experience

IT Support Technician - North Carolina Office of the Courts – 2020 - 2025

Delivered Level 2 IT support to my district as part of the Applied Technology Services team, ensuring reliable operation of critical court IT systems while meeting service level agreements.
Participated in large rollouts of major new systems including eCourt, laptop and hardware deployments, cloud-based court recording, PaperCut printing, and remote hearings with Cisco Webex.
Trained a diverse group of users during the migration to a digital court system to make the transition as effective and painless as possible.
Monitored server and desktop performance and capacity to ensure optimal operation.
Improved team efficiencies through automation using PowerShell, MECM/SCCM, WMI/CIM, and SNMP.
Created detailed documentation and SOPs for system changes, upgrades, and troubleshooting procedures.

Field Service Technician - CompuCom Systems, Lowe's account – 2019 - 2020

Delivered on-site tech support for Lowe's retail locations throughout Charlotte in a high stakes environment.
Maintained critical equipment including desktops, thin clients, and POS terminals through hands-on user support.
Managed network infrastructure: routers, POE switches, WAPs, backup power systems, and cat6/fiber cabling.
Prioritized incident tickets, projects, and technical emergencies while supervising subcontractors to ensure timely, quality project completion.

District IT Supervisor - Minnesota Judicial Branch – 2015 - 2016

Managed a team of four technicians including annual evaluations, technical and soft-skills coaching, and operational oversight.
Participated in a state-wide Microsoft SCCM migration to boost technician productivity, minimize user downtime, and enhance IT compliance.
Led a virtualization project converting 12 physical servers to streamline the IT environment, increase efficiency, and reduce hardware costs.
Forecasted IT budgets for directors and facilitated stakeholder meetings to assess and plan technology requirements.

Network Specialist - Minnesota Judicial Branch, 6th District – 2013 - 2015

Delivered IT support to courthouses in remote locations working within a small team environment.
Streamlined network infrastructure by collaborating across departments to plan, purchase, and install standardized backend equipment.
Planned and executed district-wide iPad rollouts for court staff, administrators, and judges.

Education

Associates Degree, Computer System Technician

Algonquin College, Ottawa, ON Canada

Certificates

A+, Apple Certified Help Desk Specialist, AZ-900 Azure Fundamentals