Chris Broughton

11615 Chadburn Ln • Charlotte, NC • 28215 

PHONE (218) 310-7437  E-MAIL iam@chrisbroughton.com

 

SKILLS                 Technical 

                         20 years developer experience; 11 years Windows and Linux web and database server experience; 10 year WordPress experience;

 

                          Communication

                          20 years customer service experience; 10 years project coordination and implementation experience;

 

SKILLS                     Technical

Operating Systems:  All current Microsoft and Mac desktop OSs, Windows Server 2012, Linux RedHat and CentOS servers

Web Technologies:   HTML, CSS, Javascript, ASP, PHP, SQL, WordPress, Drupal, JQuery, IIS, Apache

Certifications:            CompTIA A+ and Apple Certified Help Desk Specialist certifications and preparing for Network+ and Server+

Tools:                          Adobe Photoshop and Illustrator, InkScape, GIT, G Suite, Coda, Notepad++

 

                          Management

Leadership:               Mentored and evaluated a small team of IT technicians

Coordination:           Maintained communications and relationships across many different stake-holders, vendors, teams, and government organizations

Planning:                   Managed change by continually maintaining technical and user documentation while supporting users during projects that affected their day-to-day duties

 

EXPERIENCE       Freelance Tech Support – 2016 – 2019

  • Provided clients in-person and remote tech support services including consulting, desktop support, and website development while being a stay-at-home dad.
  • Worked with Charlotte bakery Sweet Girl Cookies at sweetgirlcookies.com to develop and maintain an online shop that handles approximately 500 orders during peak holiday seasons. Built on WordPress and WooCommerce with a focus on UX and design details to make ordering as frictionless as possible.
  • Developed drsl.org for the Duluth Recreational Soccer League to provide a modern solution for managing players, teams, and fees. Players now register online, managers email important updates, and administrators more effectively manage people and resources. It uses WordPress along with custom plugins and themes to minimize the maintenance needed.

District IT Supervisor – Minnesota Judicial Branch – 2015 – 2016

  • Managed a team of four Network Technicians. Duties included performing annual evaluations, coaching on technical and non-technical subjects, and providing general oversight and support.
  • Forecasted and managed budgets for directors, met with stakeholders to review and plan for IT needs, maintained documentation for various, projects, policies, and processes.

Network Specialist – Minnesota Judicial Branch, 6th District – 2013 – 2015

  • Analyzed problems, gathered requirements, and developed solutions to many issues faced by the courts including standardizing network infrastructure, implementing public and private wi-fi, and deploying iPads to both proficient and less experienced users.
  • Assisted in migrating the entire court system from paper to digital. This included working with many different stakeholders, researching and implementing the most appropriate technology, and keeping up on current best practices across many technology subjects.

Web Developer and IT Support Specialist – Algonquin College – 2005 – 2013 

  • Designed, developed and tested web applications used by 2000+ users daily providing solutions to ongoing issues like equipment tracking, room reservations, and IT ticketing.
  • Developed an equipment checkout system to manage over a thousand items and process approximately 75 transactions per day. Created with ASP, PHP, MSSQL and JQuery, it was designed to inventory, loan, and manage the life-cycle of of photography and television equipment.
  • Deployed, maintained, and optimized multiple servers running Windows, Mac and Linux for web, databases, and file shares.
  • Provided day-to-day support of a wide variety of lab, faculty, and staff technology including over 500 PCs and 250 Macs as part of a small IT team.

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EDUCATION        Associates Degree, Computer System Technician 

                                 Algonquin College, Ottawa, ON Canada

                                 Graduated 2006

 

Certificate, Interactive Multimedia 

                                 Algonquin College, Ottawa, ON Canada

                                 Graduated 2004

11615 Chadburn Ln • Charlotte, NC • 28215 • PHONE (218) 310-7437  E-MAIL iam@chrisbroughton.com